We perform high-quality maintenance at volume
Gravitate hosts and maintains over 500 sites and responds to nearly 10,000 tickets per year.
98%
Client Satisfaction
2.5 Hr
Avg. Response Time
24 hours
Most tickets are resolved
– US-based development team
– Dedicated support staff
– Robust ticketing support system
– Hosting and maintaining sites since 1999!
Pricing & Solutions
Maintenance packages start at $400/month. We’re not the cheapest option, but we’re great at what we do. Our website maintenance services are designed to be flexible around your current and future needs, including:
- Proactive Maintenance
- Troubleshooting & Bug Fixes
- CMS & Plugin Updates
- Speed Optimization
- Security & Hack Prevention
- Content & Feature Updates
- Managed Hosting
- Compliance (Data & Accessibility)
- SEO & Analytics Reporting
- Custom Design & Development
Website Management & Updates
Our clients are generally looking for a mix of proactive and reactive updates to their sites.
Proactive updates include regularly scheduled WordPress and plugin updates—which can be done monthly, bi-monthly, or quarterly— performance/speed optimization, security testing, PHP updates, and any other recurring task. We prefer to have these on a set schedule and protect those hours from being taken for other tasks.
Reactive work is a combination of changes requested by our clients, new features, implementation of growth marketing recommendations, urgent issues, hacks, and generally anything that can’t be planned in advance.
Website Management & Updates
Our clients are generally looking for a mix of proactive and reactive updates to their sites.
Proactive updates include regularly scheduled WordPress and plugin updates—which can be done monthly, bi-monthly, or quarterly— performance/speed optimization, security testing, PHP updates, and any other recurring task. We prefer to have these on a set schedule and protect those hours from being taken for other tasks.
Reactive work is a combination of changes requested by our clients, new features, implementation of growth marketing recommendations, urgent issues, hacks, and generally anything that can’t be planned in advance.
Managed Hosting Services
We believe the ideal scenario is to have the same company host and maintain your site. When our team has control over both the hosting and development environment, we can reduce bugs, improve stability, optimize load times, and increase monitoring and security.
Gravitate uses dedicated AWS servers and can host sites in the U.S. and internationally, including high-traffic, highly secure environments.
Website Security
If you’re not worried about your site being hacked, you haven’t been paying attention. Gravitate has helped maintain secure sites for large companies, such as McAfee or Pacific Foods, and small businesses alike. In addition to active development and hosting security, we help avoid issues by advising our clients on the kinds of data you shouldn’t even process on your site.
Common services include: application security, data security, compliance, security hardening, testing, secure access, backups, redundancy, version control, monitoring and alarms, 24/7 support, malware detection, and HIPAA compliance.
Emergency & 24/7 Support
In addition to standard maintenance, we also have optional after hours support for both websites and hosting.
- After hours support is perfect for emergency situations such as hacks, major bugs, legal content issues.
- The issue can be escalated to on-call developers.
- We can support after hours requirements in the US, or urgent needs during regular business hours around the globe.
- $200/month provides access to support. Additional hourly charges may be required based on the situation.
Frequently Asked Questions
We’re primarily a WordPress, PHP, and Shopify maintenance agency. We can also support custom developed sites, complex integrations, or legacy platforms in certain situations .
- Frontend: html(5), css(3), javascript
- Backend: php, perl, C++, ASP/ASPX
- Frameworks: sass/compass, bourbon/neat/bitters, grunt/gulp,
foundation 4/5, jquery, requirejs, xml, smarty, hundreds of JS/jquery libraries/plugins - Database: MySQL, PostgreSQL, NoSQL, MSSQL
WordPress requires regular maintenance to ensure security, stability and speed. These changes are driven by a constant update of devices, browsers, SEO requirements, emerging security issues, and more.
The scope of website maintenance varies based on your needs. For some clients, we just manage the technical maintenance, whereas for others we help with content, design updates, and improvements to their site’s ability to attract and engage users.
Maintenance is not a one-time task and should occur on a regular, recurring schedule. Depending on the size and stakes of the site, basic maintenance may take anywhere from 2-20 hours. That work can be scheduled weekly, monthly, bi-monthly, or quarterly.
Our website maintenance packages start at $400 per month.
A little about us. . .
Gravitate is a digital agency specializing in web design, development, optimization, and digital marketing. We combine research-driven strategy and inventive design to architect change and build the best experiences for our clients’ audiences. We partner with people—courageous people who don’t just want to leave a dent in their industry, but a crater.
Reach Out Any Time
(888) 217-9502
hello@gravitatedesign.com
1207 Washington St. Suite 215
Vancouver, WA 98660
Ready to Get Started?
service@gravitatedesign.com